HELP! MY PREZI'S ARE ALL GONE AND I HAVE NOTHING FOR MY PRESENTATION LATER TODAY!!!


#1

Please someone help! I’ve been using prezi for two years. I just opened it about a half hour ago, and now I logged back in and none of my prezi’s are showing up!! It says I have 8, but none are there! I’m presenting in three hours!!! HELP!!!


#2

Hi Amanda Pineda,

sorry for the inconvienience - we had a small problem with this issue a short while ago - hopefully this is now fixed - just refresh your page. If this is something else and it is still continuous please let me know by sharing a URL for the Prezi page.

cheers

John


#3

Amanda, if there is no prezi in your library, can you please send over your registered email address?


#4

It still doesn’t work! Refreshing does not help. URL:
http://prezi.com/23gj0j67-_pi/edit/?a…
That’s the editing link.


#5

PLEASE could you help me also. I have a PRO account and a very important presentation for this afternoon.
I cannot see none of my Prezis, it says I have 3 but none are there as well. I am very confused… I spent a lot of time creating it and I cannot use it !!!

PLEASE at least answer to my request!


#6

I’m having the exact same problem. Shows I have 5 prezis but nothing loads - no link to edit, no thumbnails of the prezi’s. Is this a glitch?


#7

Thank you. Again, I could open this prezi without any issues. Now we try to analyse it with our developers. Atr you using IE? Can you tell me which version?


#8

could you please send over your prezi registration email address? Can you tell me which browser do you use and what version? Can you try to check it on Firefox?


#9

Same problem with me! I have 5 and none of them are showing.


#10

Debra, Aralya, could you please send over your prezi registration email address? Can you tell me which browser do you use and what version?


#11

Asenerat@uwaterloo.ca
It’s an EDU Enjoy subscription, and I’m using Internet Explorer 8
I can’t download another browser because I’m currently on my work computer


#12

Registration email address: cristina.goncalves@bms.com
I use Internet Explorer version 8.0
I cannot access to Firefox at office. Many thanks for your help!


#13

I am having a similar issue - I still cannot see my Prezis.

The url to the page: http://prezi.com/your/
My registration email: mgomez@wpsd.k12.pa.us

I am using IE8. I have no other options at work.


#14

Thanks for the information. We are working on the fix.


#15

I am a library media specialist and my students and I are having the same issues here. We are using Internet Explorer.

Here’s the URL to my page http://prezi.com/your/
My registration email: mande.shecterle@stoughton.k12.wi.us


#16

mckende@yorku.ca using IE 8


#17

Thanks, everyone. Our developers have identified an issue that affects all our Internet Explorer 8 users. They are woking on the fix that should be released very soon. Sorry for the inconvenience and thanks for the great feedback and details. You helped a lot to identify this issue. I will let you know when the fix is out. Thanks for your patience!


#18

Ditto!! Opened up my prezis page and I’m having the same problem. No change in settings, etc. I’m using IE 8 since that’s what my office requires.


#19

Yayy!! Mine is fixed. Thanks Prezi team!


#20

I can see my Prezis now on the “Your Prezis” page, but I still can’t edit it. Any updates?
Thanks!