I can't save my Prezi, please help!


#1

I can’t save my prezi. I did all the stuff, but it’s not saving anything. It keeps retrying many times and then says that I’m not logned in, but I am!

Says:

Technical details:
id: 100

or

Technical details:
id: 1510 the reason is: {“status_code”: 401}


#2

Same to me, seems to be a server problem. Anyone some way download, its the third time i do my presentation…


#3

Yeah, I did it two times but it doesn’t save. ):


#4

Camile, try again, i just create another presentation (the fifth time), on opera first(didnt work) and on iexplorer,and now its saved…


#5

I tried, but it still the same ):


#6

Hi Camile,

I apologize for the late response. Incase you cant save it try this:

You can create a new prezi in a different window. Then hold shift and select all by drawing a box around all your content. Copy and paste it over to the new prezi.

B


#7

Same problem B. It just don’t save ):


#8

Camille,

Have you tried using Prezi on a different browser or different computers? Does it work?

B


#9

Have the same problem. It keeps saying it will retry to autosave, but it won’t. I have tried internet explorer and google chrome, and neither worked.

What can I do??? I was counting on Prezi to have a presentation this week!!


#10

Which error do you get? Have you tried all the steps in the forums?


#11

All of them. On the top bar, it shows “Saving” and then “Retry in 10…9…8 seconds”, and it won’t save. (It keeps having the same cycle). If I try the “Exit” button, it does not because it can’t save.


#12

Do you have the same prezi open in multiple windows? Be careful not to do that. It can cause a sync error.

Try on firefox to see if you get this problem. Only have your prezi open in 1 window. If you get the error please take a screen shot and post it here.


#13

My prezi does not save, either, and I don’t always get an error message box. The program will sometimes act as if it is saving, but when I manually exit (“save and close this prezi” button never works) and return to my presentation, I have to start all over every time.

I also get this message box fairly often:
“Something went wrong. We could not save your prezi. You are not logged in to prezi.com…”
I AM logged in though, so I don’t understand the technical difficulties here

Very frustrating… need to turn this into my boss asap and prezi would be valuable if it worked


#14

Just noticed an error sound that beeps every time I try to save. So, the saving process just isn’t executing…

One time I got this error:
Technical details:
id: 107 the reason is: Invalid save state: 4


#15

^ I have the exact same problem


#16

I got exactly the same problem. I’m in the middle of my presentation - please help.


#17

i also received same error mesage id:107 the reason is: Invalid save state: 4


#18

Same case / error as everyone above: d: 107 the reason is: Invalid save state: 4
Have checked internet connect, working fine. No option but to force close browser and revert to last saved state in the Prezi …


#19

This seems to be a potential deal killer for Prezi. How can there not be a fix for this yet?


#20

Same problem. Spent an hour making changes to my Prezi and now I can’t save it! Says “retrying” constantly, but no luck.