Prezi not loading APP_ERROR


#1

I get a “Something seems to be broken here, and tells us APP_ERROR. prezi.com/support might help.” error when I look at any prezis.

I am running Chromium on Linux (Fedora 12).
I have setup Flash and I can watch videos on YouTube.

What’s the problem?


#2

same problem here… and I’ve just told my CEO the presentation was finished! (thankfully I’m still on the prezi desktop trial).


#3

Hi,

is it the public prezi page where you get this error or when trying to edit the prezi online?


#4

I’ve been looking at the showcase and training presentations, it seems none are working at the moment.

I’ve only been trying in Firefox I could try Chrome as well or reboot, but Firefox usually works absolutely fine it also looks like a server side issue to me.


#5

A reboot didn’t help.


#6

Hmm it works on my Windows machine just not my Linux one, the odd thing is I was viewing presentations online earlier this morning with my Linux machine… than again maybe I wasn’t I think I had been looking at training videos and it’s probably been a while since I used prezi online as I recently started the offline trial.

I too am running Fedora 12… perhaps a recent update has broken something… I’ve not noticed any other sites with issues though.


#7

It looks like a client side flash problem for me… I’m not sure how or when it started but I only noticed it today.

Does anyone know if the flash version requirement has changed? because I’m a 64 bit linux user I have to use the flash download from Adobe labs.

Michael are you running Fedora 12 64 bit by any chance?


#8

Hi,

@Jonathan: yes, I am running 64 bit F12
@spacecadet: not trying to edit anything, just want to view the public Prezi’s


#9

Hi Michael,

It’s strange we had the same problem with the same symtoms at the same time. In the end I fixed my problem by removing and re-installing Flash… of course on Fedora 64 this is like pulling teeth but it did the trick.

Like you I could still view other Flash sites like YouTube so it was a bit of a long shot. Still could be worth a try for you as well.

Jon

p.s. I should add I tried the wrapped 32 bit version and the 64 bit alpha, I think in the end I settled on the 64-bit alpa (RC2) but it’s worth trying both.


#10

Same as http://community.prezi.com/prezi/topi…


#11

In another post “the company marks this problem solved”.
http://community.prezi.com/prezi/topi…

I don’t get it.


#12

I just realised that I can’t see my presentations in Chrome. We’re good in firefox and IE but not chrome. It used to work fine! I’m getting the same app-error message on all prezis


#13

I have the same problem. Running Ubuntu 10.04 64 bit. It doesn’t work on Opera, Chrome or Firefox…


#14

The problem comes from using the 64bit flash plugin. It goes away when you revert to the 32bit one. See here for a doc on the Ubuntu distribution: https://help.ubuntu.com/community/AMD….


#15

Very helpful post, problem solved! :slight_smile:


#16

Today Adobe has released new Flash Player preview version “Square”, also available as 64bit for Linux, Windows and OS X. See http://labs.adobe.com/downloads/flash…
Guess what? Prezi works!
Finally, we can close this problem as solved, without lousy work-arounds such as 32bit Flash Player…


#17

Hi,

Thanks a lot for confirming that Prezi works with the latest Adobe Flash plugin. I’ll let our users in other threads know about this.

Thanks again,

Szilveszter


#18

Oooh, also, there’s PPA for Ubuntu users: http://www.webupd8.org/2010/09/adobe-…


#19

On Linux Mint (Isadora) running in a 64 bits system, with Chromium browser, the problem was solved dowloading the file http://download.macromedia.com/pub/la… and placing it contents (only one file named libflashplayer.so) into the directory ‘/usr/lib/chromium-browser/plugins’.
I think the same solution can be applied to ubuntu users.
Please note that this file is still a pre-release and will need to be update manually when new releases are available.

I Hope this help!


#20

I have the same on windows 7 with chrome or IE. I can’t work right now.